Virtual Client Experience Survey (VCES) |
The Virtual Client Experience Survey (VCES), launched provincially in July 2020, was developed to help organizations evaluate the quality of virtual care from a client perspective. The VCES takes a person-centered approach to measuring multiple dimensions of healthcare quality. Sociodemographic questions can also help organizations to identify potential inequities in care and ways to improve access and quality of care.
The VCES is free to use, and is available in English and French.
If you have any questions or would like to share feedback with us, please send an email to: vces@camh.ca.
Thank you for your interest!