To evaluate the quality of virtual care services from a client perspective, CAMH developed the Virtual Client Experience Survey (VCES) for Mental Health and Addictions, launched provincially in July 2020.

The VCES takes a person-centered approach to considering all dimensions of health care quality, including: safety, timeliness, effectiveness, efficiency, and equity. Sociodemographic questions help organizations to identify potential inequities in care and ways to improve access and quality of care.

A brief version of the VCES is also available to enable rapid measurement of client perceptions of care (e.g., for follow-up visits). Updated versions of the VCES and VCES - Brief will be available shortly for download in both English and French. Please provide your information below to receive a copy of the updated surveys, when available.

This VCES has been adapted from a survey that was developed and validated within the TeleMental Health program at CAMH. Validation of the updated VCES is underway. If you have any questions, please send an email to:

Thank you for your interest!

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